Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Send you future offers unless you decide to opt out.

Payment Options

We accept credit/debit card payment, and payments through Paypal (Paypal also accepts credit/debit card orders without an account). We accept Visa and Mastercard Solo and Switch. As you are redirected to a third-party payment gateway (standard internet practice), your card details are taken by those organisations. Details of their security measures - PCI-DSS compliance - can be found on their websites.

Credit Card Security

All payments are made through a third party payment gateway. We do not store any card details for future use.
When filling in the address on the payment form please make sure that you input the same details as your postal address.
If you have any problem with paying via the online gateway please contact the office before trying again. You can also place your order over the phone 5 days a week between 9.00am and 5.00pm by calling 0161 278 3153.

Back Orders

If your item is not in stock it will be placed on back order. We take deliveries from our suppliers weekly so your goods will normally be delivered in a maximum of 8 working days for postal items or 11 working days for hand delivered items. If there is a longer delay in getting hold of the item you will be contacted to give you the option of waiting or cancelling your order.

Delivery and Shipping

Please see our dedicated Delivery & Returns Policy Page.

Loss or Damage in Transit

Please see our dedicated Delivery & Returns Policy.

Guarantee Warranty

The customer is expressly informed that Northwest Cosmetics is not the manufacturer of the goods presented on the web site and that Northwest Cosmetics shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

Accuracy

Northwest Cosmetics has taken great care in the preparation of the content of this Website, however we cannot guarantee uninterrupted and totally reliable access to this Website. We cannot also guarantee that the information will always be completely correct, up to date and free of mistakes.

Northwest Cosmetics make no warranties or representations about the accuracy of this site content or any sites that are linked to Northwest Cosmetics and assume no responsibility or liability for any loss, expense, damage or other inconvenience arising as a result of access problems or errors or omissions in the content of the Website.

Our Promise

We will always do our best to help in whatever way we can. The focus of this business is you, our customer. Please feel free to contact us if you believe you have not received the best service possible.