Delivery & Returns Policy
Delivery CostsWe at Northwest Cosmetics Wholesale use DPD as our courrier service.
Orders under £500 : £7.95
From any order over £500, we charge £7.95 per box (per £500.00).
We at Northwest Cosmetics ltd ship by 30kg box for wholesale. We work with our customers to bring down the cost of shipping. We can roughly work to £500 per box for 30kg.
We can ship accross Europe. For delivery prices for specific countries, please contact 0161 278 3153.
We aspire to despatch your order within 1-2 working days once you have placed your order and where the items are in available stock. As soon as you place an order with us at Northwest Cosmetics, a confirmation email will be sent to you, letting you know your order is being processed. This does not affect our standard rights under the Distance Selling Regulations 2000.
Out of Stock Items
If the items are out of stock, you will be contacted with an revised date of shipment, wherein you will have the choice to cancel the out of stock items and get a refund, or keep your order in progress.
If you request a refund, a credit note will be issued to the customer, clearly stating the credited item and cost of item, along with the initial invoice, if other items are purchased.
Loss of Goods in Transit
Where we use a third party to make a delivery (as with any shipment), a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Northwest Cosmetics who will then deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Christmas Delivery Times
Each year we will aim to publish our Christmas Delivery schedule as soon as we are notified by Royal Mail and other couriers.
Whilst we endeavour to help you get your order in time for Christmas, once posted, we cannot be held responsible for delays caused within the Royal Mail or courier service.
Cancelling your Order
Should you not be entirely satisfied with your order, you are able to cancel your order/return the items subject to the Distance Selling Regulations Act 2000 and Sale of Goods Act
You can cancel your order with Northwest Cosmetics at any time before dispatch and request a full refund in writing. We will aim to refund the value of your order back to the card used within 14 days.
During Transit/Within 7 days of receipt
If you change your mind, you can cancel your order at any time up to 7 working days after the day of delivery. To do so, you must inform us of your cancellation, via email, letter or fax within that period. This only applies to goods that are unopened and in a resaleable condition (see below). Please be aware that you if you do cancel an order, you must return the goods at your own expense.
Northwest Cosmetics will not accept the return of any opened or used items. For hygiene reasons, we can only accept returns that are received unopened, unused in a fully sealed and resale-able condition.
We do not accept returns on Cosmetics or Facial Creams due to Health & Safety Regulations. We cannot accept returns on perfumes if they have been tampered with, i.e. tested.
Incorrect or Faulty Items
If you receive an item you consider to be incorrect or faulty, Northwest Cosmetics will gladly replace or refund it, provided you inform us within 7 working days of you receiving your order. Once we have received your returned items, a replacement will be sent to you at no additional cost, or a refund will be issued to you with a credit note.
All items leave Northwest Cosmetics condition in perfect condition, wrapped in bubblewrap and additional packaging to ensure safe transit. If your goods arrive damaged, you must inform us as soon as possible – if you are able to provide proof (photo evidence) of the damage we may be able to claim against the courier. We will then advise whether or not you need to return the item, for which we will refund you a reasonable return cost, and the value of the damaged goods. You will then need to advise whether you require replacement items for which you would be recharged.
Please ensure that the goods are packaged adequately and clearly labelled, to protect you against any damages or products being lost during the return process. Once we at Northwest Cosmetics have received your returned items, and are satisfied that the product is returned in resaleable condition, we will issue you a credit note and refund as explained above. If the items are damaged in transit back to us, then we reserve the right to refuse any credit.